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Company News

Decathlon Visits Magene Smart Factory

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Company News

Cycling Safety Enhanced with Radar Sensor Technology

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Company News

Magene Highlighted its Smart Bike Trainer on Singapore Criterium

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Product Manuals

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Product Single Page

Technical & Service Support

We are with you every step of the way

  • Pre-sales Consultation

    Description: Expert market insights and tailored system solutions to define your product's competitive edge.

    01
  • In-Sales Integration

    Description: Seamless on-site engineering support, team training, and transparent production tracking.

    02
  • After-sales Assurance

    Description: Continuous technical backing, efficient warranty services, and product optimization loops.

    03

FAQ

  • What is the MOQ?

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    The MOQ varies by product, typically ranging from 100 to 2,000 units.

  • Do you support OEM/ODM customization? What can be customized?

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    Yes. We provide OEM/ODM services, including custom logos, housings, and functional customization. Specific requirements can be discussed in detail.

  • What is the usual delivery cycle?

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    For long-term OEM/ODM customers, we require a forecast order of more than three months. Based on the forecast, we prepare materials and schedule production. Under this arrangement, delivery can be completed within one month.

  • What after-sales support do you provide?

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    For non-human quality issues, we provide repair or replacement in line with local after-sales regulations.

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