Quick Answers About Products, Orders, and Support
We accept wire transfer, Alipay, and other common payment methods.
Lightweight design, fast shifting response, precise shifting, and long battery life.
Yes. We can provide installation guidance and commissioning support as needed.
OEM/ODM customers should contact our sales team immediately with the issue details. Our sales team will coordinate the after-sales process.
We follow local after-sales regulations. For quality issues not caused by human error, Magene will provide repair or replacement.
Yes. We provide training for production line staff and optimize SOPs to support efficient installation and debugging for OEM/ODM customers.
For long-term OEM/ODM customers, we require a forecast order of more than three months. Based on the forecast, we prepare materials and schedule production. Under this arrangement, delivery can be completed within one month.
Products are typically packed in carton boxes with shockproof and moisture-proof protection, suitable for air, sea, and express shipping
We support sea freight, air freight, and express delivery. The shipping port can be arranged based on customer needs, with Qingdao Port preferred.
Our power meter accuracy is ±1%. The spider is compatible with Mackin cranks and BCD110 chainrings. Please refer to the specification sheet for detailed compatibility.
Yes. We have a national-level laboratory, more than 300 R&D engineers, and nearly 400 patents.
Yes. We can customize product design based on your needs. Depending on the project, R&D fees, mold fees, and related costs may apply.
Please download the product brochure and refer to the specification sheet for the relevant certifications and standards.
The MOQ varies by product, typically ranging from 100 to 2,000 units.
We accept wire transfer, Alipay, and other common payment methods.
First, we confirm your customization requirements and provide samples. After sample testing is approved, we sign a formal purchase contract and proceed with payment and delivery according to the agreed terms.
